Customer Service Support



Job type





  • Route the customer notifications to the Service Department;
  • Fill in the quotations from the Service Department with prices for parts and services and send them to the clients;
  • Transmit the repair agreements to the Service Department and order spare parts;
  • Informs new customers about the costs and payment conditions of the company before sending the equipment in service or requesting an intervention on site;
  • Ensures that the POs for maintenance / intervention services are received and provide invoices based on them;
  • Perform follow-up to clients on tasks for which there is no answer.



  • Higher education completed or undergoing completion;
  • Proficiency in English medium / advanced level;
  • Good computer operating knowledge (MS Office);
  • Basic knowledge about: drawing up invoices, discount calculation, VAT;
  • Minimum 1 year experience in a similar position;
  • Very good ability to communicate and interact with clients;
  • Distributive attention, responsibility, seriousness, team spirit, proactive attitude;
  • Ability to assimilate new knowledge;
  • Ability to work under stress and with strict deadlines.


Why work at Smart ID:

Smart ID Dynamics is the leader in system’s integrator based on data collection applications with the help of bar code technology and radio frequency identification (RFID); This is the ideal place for innovative people, performers, who want to have an impact on the future. If you’re passionate about the transformative power of technology and innovation, this is the place for you;


We offer a complex package of benefits to encourage energetic and working people:

  • Pleasant working environment, internal trainings and courses organized by business partners;
  • Exposure to state-of-the-art retail technologies and solutions;
  • Possibility for professional development and promotion;
  • Attractive benefits: medical subscription, Bookster, Fruit Day, flexible schedule, extra days off, birthday off
  • Motivating salary


Send us your application at mentioning the job role you apply for.