SOTIONE Platform is an end-to-end mobile device management solution that allows for the remote management of thousands of mobile devices and field teams (Police, EMS, power and gas lines maintenance, etc.), as well as coordination of mobile workforce across large facilities in manufacturing, logistics or retail sectors.
SOTIONE Platform provides you with remote upgrade functionalities for mobile devices from various international manufacturers (one of the many advantages of this solution), remote content management tools (you can remotely update any procedures, rules and compliance lists), as well as help desk support for your field staff.
SOTIONE Platform allows you to scale your operations as needed during busy periods, to automatically transfer mobile devices across locations, to manage users and roles, to identify and/or remotely lock a lost or stolen device.
Moreover, as nowadays staff are increasingly working from home and remote locations, you can securely manage BYOD (virtually any device, such as employees’ phones, laptops, and tablets) by providing or restricting access to certain corporate applications.
Why is mobile security a must for your business?
Loss or theft of rugged mobile equipment is very costly. This will also trigger additional costs, such as replacement, downtime, and data recovery costs.
A user may alter a device (such as a mobile phone or any other mobile device) in an attempt to circumvent the manufacturer’s/company’s security mechanisms – for example, in order to install unauthorized software. As a result, the device will become more vulnerable to malware, data leaks or other security issues.
Communications via public WiFi networks are not secured and therefore your company is prone to cyberattacks and theft of corporate data and credentials.
Mobile malware may open backdoors to your network and attack your mobile devices. Attackers may even demand a ransom to unlock your stolen data.
No matter whether data is accidentally lost or stolen, such occurrences may be extremely detrimental to your image and brand, and will most certainly show in your balance sheet.
Because of their scale and remoteness, unsecured IoT endpoints are extremely attractive to cybercriminals.
Register for The Hidden Side of Mobility, a Smart ID webinar to be held on March 24, 2021 at 2 PM and get a free DEMO to learn how you can save time, reduce the complexity of your IT operations, and increase the productivity of your mobile teams.
Smart ID to Join Main Partners’ Social Responsibility Campaigns Against COVID-19
Why the disinfection of mobile computers, tablets, printers, scanners, and other devices is critical to infection control in workplaces and public spaces
Bucharest, March 11th, 2020. Smart ID, the recognized leader in the Romanian IT Industry and one of the most important Partner of technology manufacturers like Zebra Technology, NCR, Datalogic, SES-imagotag, Avery Berkel, Advantech, Panasonic, SOTI to name few, is to align starting today, 11th of March 2020, to main Partners social responsibility campaigns to inform the Romanian Customers about the disinfection of their mobile devices.
With a portfolio of top customers in Retail, Manufacturing, Logistics, Healthcare and Utilities industries, Smart ID involves itself in one of the most important awareness campaigns of the year, with the final goal to help customers understand the importance of disinfection in a correct manner.
While the main recommendation of the authorities involved in COVID-19 fight is to first wash our hands, in the workforce environment, it is also important to clean the Devices we touched all day long.
“There are many ways to disinfect the devices our customers use in the workplace and public spaces, but it is only one way to do it correctly. To protect the front line workers that use our products in warehouses, manufacturing, stores, and routes or in public services, we centralized starting today, on our webpage www.smartid.ro, all sources of information coming from our main partners related to COVID-19 fight” declared Daniel Boangiu, owner of Smart ID Romania & Moldavia, quoting a recent Zebra Technology position with regards to COVID-19.
What you can find here:
Smart ID’s entire portfolio of mobile computers, scanners, and printers with disinfection instructions;
Key requirements considered by the main Partners in designing the products;
Guidance on how to clean and disinfect the devices once they are installed in the field.
How to deploy a cleaning protocol for Zebra products as well as for other Partners;
Cleaning agents that are safe to use, including the purity or formulation levels for each ingredient, as well as the cleaning agents that should never be used.
Precautions and best practices for handling the device during cleaning processes
Are you and your employees doing everything needed, on a routine, to prevent shared technology tools from becoming a potential source of virus transmission?
You can always contact our Support team if you have questions.
And here there are the updates coming from all our Partners:
11th of March, 2020. Zebra Technologies Guidelines
For non-healthcare models of Zebra products, look up the User Guide for your exact model on the Support section of our Partner Zebra Technology’ website and turn to the Cleaning Instructions section. For example, the TC57 user guide has detailed information starting on page 212. Simply search the document for “clean”.
User Guides with step-by-step instructions on how to thoroughly disinfect the casing, buttons, and screen (if applicable) and more.
Whitepaper “Best Practices for Infection Prevention” which was written by Darrel Hicks, a recognized expert in infection control – a solid foundation for health companies as well as for companies in all industries when taking additional precautions to protect the health of staff and customers.
11th of March, 2020. Update Advantech Press Release regarding Covit-19
Advantech’s live Data Platform, which is providing customers, partners, and employees with the latest information available, can be accessed here: www.advantech.com/resources/news/2019-ncov. Updates go live at 14:00, every Tuesday and Friday. The company employs 8,000 people around the globe, with nearly 3,400 employees based in China (including direct and indirect employment).
The world’s no 1 Retail Trade Fair – EuroShop has recently closed its doors, after a five days retail design innovation and cutting-edge digitalization solutions display in Düsseldorf, Germany.
2.300 exhibitors from over 60 countries showcased the latest technology innovations for the retail sector, from green hangers and cards to AI-based scanners for retailers’ food court optimization.
Smart ID top retail experts, Elena Ghinea and Gabriel Georgescu, took the pulse of this year’s trendsetting retail trade fair EuroShop.
They were also watching for more connections and ideas on how to help Romanian retail players transform their businesses in the long run, through digitalization.
We’re following their steps and provide you the details on some of the areas where the future of retail is already happening, backed by industry leaders such as Avery Berkel, NCR, or Ses-Imagotag.
Taking in-store transformation to the next level
Amongst this years’ exhibitors, we find NCR, one of Smart ID traditional partners. ARS is their leading-edge point of sale solution purpose-built for global, multiformat retailers.
The advanced Point-of-Sale software, independent from any operating system, captures attention through its robust, resilient, and feature-rich construction. And the flexibility of its POS functionalities is a guarantee of a protected investment.
A single ARS is used for multiple types of clients, in multiformat markets and is managed by the same server. Is also supports the growing necessity of blending offline and online sales operations, with a sharp analysis of customer trends. When brought together, these details add up to lowered maintenance and support costs and increased ROI.
Another novelty in the NCR portfolio that we were glad to see at EuroShop 2020 is SmartAssist. The intelligent video item tracking system that helps customers and employees, by scanning and recognizing the real need for human intervention in the self-checkout process.
NCR SmartAssist uses real-time video analysis and intelligent object recognition of non-scanned items. Therefore, personal objects don’t trigger false alarms during self-checkout, with significant benefits in theft risk resolution.
The system also notifies shop assistants immediately in case of product substitution, ensuring that each case is addressed and solved on the spot.
SmartAssist allows retailers to adjust security levels in peak hours for checkout time optimization. By tuning the existing weight security system, NCR SmartAssist is particularly useful as a secondary system for monitoring self-checkout transactions, like the ones enabled by NCRs FastLane SelfServ™ Checkout solution. Thus, it’s easier to create faster and better shopping experiences.
Edge virtualization technology for intelligent retailers
It’s not cloud-based, and it’s not a traditional software either. It’s the retail edge software suite developed by Zynstra, NCR’s most recent acquisition, offering high-grade customer and employee experiences.
NCR is thus extending its Software Defined Stores concept that can cut deployment time by up to 90%, thanks to virtualization. The specific virtualizations include store, POS, mobile POS Tablet, Kiosk, Self-Checkout, and Enhanced PCI-DSS Compliance.
Reviving the store shelves with revolutionary price tags
There’s no doubt that IoT disrupted the retail sector. One of the most performant uses of IoT points directly to the store shelves, where customers look for prices and product information.
Ses-Imagotag has found a creative solution to this problem, with its groundbreaking Electronic shelf labels (ESL). The ESL is, in fact, a micro web page, easily integrated with any in-store existing pricing system.
The electronic shelf labels, using wireless communication, are a powerful tool for retailers that want accurate pricing displayed, as well as omnichannel integration for superior customer experience.
And since we’re talking experience, we have to mention VUSION Rail. The new, interactive, Full High Definition screens enhance the in-store shopper experience and optimize store operations.
In the search for sustainability in the retail sector
The climate worrying evolution is a concern for every business, but in retail, where customer-facing operations are a majority, it’s a priority.
And it’s one of the reasons behind Avery Berkel‘s latest innovations that include our favorite “Zero Waste” scales.
But what makes these scales so unique, you might wonder? They are designed for retailers that wish to align with customer values, such as improved environmental awareness, reduced waste, pay for what you need, and more control over shopping choices.
Consequently, businesses can engage communities and provide an impressive retail theatre while meeting their Corporate Social Responsibility goals.
The Xs scales range is also perfect for stores looking for queue avoidance solutions. Customers love these bright-screen scales, with cash drawers and barcode scanners, that perform two operations in one step. Meanwhile, stores can provide a faster service and build brand trust at the same time.
Lightweight, versatile wearable scanner
We couldn’t have missed Zebra‘s stand this year, either. They’re already a preferred choice in the retail sector when it comes to productivity wearables.
The newest addition to their range of ring scanners, the tiny, versatile RS5100, is a best friend to employees. Featuring point-and-shoot simplicity scanning, it aids employees for improved inventory management and on-shelf availability of products.
Moreover, for high-volume operations or fast-moving environments, the RS5100 ring scanner can be paired with any other Zebra mobile device for seamless scanning, labeling, and printing.
If you’re looking for a specific insight from this year’s EuroShop retail trade fair, ask away!
Our expert colleagues Elena Ghinea and Gabriel Georgescu, are happy to offer competent answers.
We’re only two weeks into the anticipated 2020 and the rush for new ideas in the retail sector has already begun. The U.S. is paving the way, yet again, with the NRF 2020 Vision, National Retail Federations’ annual conference in New York City.
As expected, artificial intelligence augmented reality and other robotics innovations dedicated to the retail sector have dominated the event and news headlines. But amid that, there’s something more interesting going on: a growing focus on retailers’ employee experience, equalizing the customer journey.
Our colleagues, Daniel Boangiu and Gabriel Georgescu, captured a few of the big ideas from this year’s NRF 2020 Vision that are most likely to change retail businesses all over the world.
We have entered a “technology intense era” for retailers
In it’s opening note for the NRF 2020 Vision show, Microsoft’s CEO, Satya Nadella underlined once again the importance of technology adoption in the retail sector.
“Every retailer will need to build their own tech intensity,” says Nadella, who’s stressing on how important it is for each retailer to find their own way when it comes to the digitization of stores and supply chains.
There’s plenty of options out there, for retailers of all sizes.
The buzz this year was Zebra’s new SmartSight, a robot that can scan shelves and report stock availability back to human associates. The robot uses Zebra’s EMA50 mobile automation technology, resulting in a combination of computer vision, machine learning, and workflow automation which is said to increase available inventory by 95%.
From the human workers’ point of view, it will free up to 65 hours of manual inventory per week. This time can be instead invested by employees in the direct connection to shoppers, an aspect which has gained more ground in the past years, especially for physical stores.
“Leveraging Zebra’s deep retail experience and market leadership over the last 50 years, SmartSight provides brick and mortar retailers a performance edge by autonomously prescribing corrective actions to associates based on what is happening at the shelf while also freeing up more of their time to focus on providing the best service to shoppers,” said Joe White, Senior Vice President and General Manager of Enterprise Mobile Computing, Zebra Technologies.
In the US only, 10,000 SmartSight robots will start operating in Office Depot stores, according to Zebra’s announcement. The cooperation between the two companies is much bigger though.
Office Depot has also adopted Zebra’s AR technology designed for warehouse management. The head-mounted display can make life a lot easier for mobile workers, as well as for companies struggling with employee onboarding and warehouse operations optimization.
Retailers are giving more power and intelligence to their employees
Staying on the same note, NRF 2020 was more than usual about people, customers and employees alike. In the U.S., Walmart is the biggest employer, with 2.2 million workers, and this is also a reality on the Romanian market, with Profi and Kaufland taking the lead in recent employment rankings.
With major employee retention and training problems, retailers are forced to reconsider their position. It’s not all about the pay, it’s also about a better job. Or, as John Furner, Walmart’s new CEO said in its NRF 2020 session, entitled “Why Retail Jobs Can Be Good Jobs”, it’s “a matter of giving the people the path and the ability to learn, train and develop”.
Simply put, for retailers to grow, they need to foster their human assets too. The payment is still a decisive factor, but it won’t solve retention. And that’s where technology can make a difference.
“The jobs are changing. I was in a Walmart store a few weeks ago that has this wonderful store pickup business in grocery click-and-collect. There are over 60 people in that department. Five years ago, that wasn’t a job that existed”, Furner added.
Innovations like Zebra’s smart glasses, self-checkout or queue busting are meant to assist the retail sector employees to do their jobs better, faster and with more satisfaction.
The software options for supermarkets have also evolved immensely, with mobility and interaction in focus. See for example NCR, who’s been named leading POS (point-of-sale) software provider in the world in the RBR Global POS Software 2019 study. Also present in the retailers Big Show in New York, was NCR’s Senior Vice President and General Manager Global Retail, David Wilkinson.
“We are in a new era for retail technology and we have to look at a new cost curve for retailers. We have to change the old paradigm and become API-first, use community-sourced software, use common tools, and leverage the cloud,” said Wilkinson.
Their newest solution, NCR R10 Enterprise, is a next-generation retail store architecture that supports a retailers’ entire enterprise connecting to customers through multiple touch-points. These include POS stations, self-checkout, self-scanning, information, and other interaction kiosks, mobile commerce and e-commerce, thus taking the shopper experience and satisfaction to a whole new level.
Omni-channel is key to surviving the e-commerce revolution
The online shopping was more than once said to kill the physical stores. We’re still waiting for it to happen and chances are – if things are done right – it never will.
The solution is omnichannel. NRF Chairman Christopher Baldwin addresses this issue at NRF 2020: “Retailers are taking the lead in personalization, new technologies that will give the consumer even more power”.
“More than 60% of consumers say retail innovation has improved their shopping experience, and 80% for online shoppers think so”, Baldwin said, underlining the fact that shoppers see and appreciate the retailers’ efforts.
The store aisles are the best place to learn about consumers’ behavior. A brand new shopping experience, using high-tech and well-trained employees can revive the retail business.
A way to do that is the electronic labels, yet another NRF 2020 star after SES-imagotag, the global leader in Electronic Shelf Labels (ESLs) and digital solutions for physical retail, announced it will do the biggest rollout of ESLs in all stores for a top US retailer.
The Red Dot awarded VUSION aims at resolving retailers’ efficiency problems, like pricing automation and accuracy, product geolocation and automatic stockout detection. The real benefits are seen in the customer experience.
Its unique technology allows shoppers to get connected to products on shelves in a new way, as well as collect more information directly in-store. And with its ability to combine the digital experience with mobile payment systems, the circle in the customer journey is complete.
There are other indicators that omnichannel is worth the investment. According to Adobe’s holiday shopping report, “BOPIS” (Buy online, pick up in store), grew 35 percent year over year, and the business model also knows variations.
Take Kohl’s for example. The American department store retail chain partnered with Amazon in an innovative service: buy online, return in store. While the results after launch were less than anticipated, the idea behind it was quite solid, if we judge by Amazon’s results – 2019 was their best holiday season ever.
The beauty of it all in this continuously struggling sector is that it’s dynamics embrace the change. Customers want more or everything, and they are forcing retailers to adapt. On the way, great experiences can be created by those who dare to innovate and step outside the drawn lines.
Inspired by these insights? Add a comment, ask a question or simply share these thoughts in social media to help all those interested to find more about what’s new in the retail area in 2020.
How the Future of Retail is looking for – Simplification, Automation and Modernization of Retail businesses to Better Serve Customers
During October, you met us at GoTech World and ExpoShop to discover the technologies that will lead your business to the future.
We’ve been thrilled to walk you through live testing of our solutions and demonstrate how to simplify, automate and modernize your business to better serve your customers and gain a competitive edge.
Here’s some of the highlights about the technologies that captured your interest:
The Innovative mobility solutions from Linx
These easy to use systems and intelligent Push-to-Talk devices allow you to connect your team from anywhere on the globe, even in situations of poor connectivity or very unfriendly environment.
You can collaborate effectively with your remote resources and have real time communication while providing them with continuous connection to data. You loved the intelligent dashboard that is used with the solution which allows operators to monitor to incredible details and accuracy the situation of the field units and was excited to learn about the bracelet with the panic button.
Take a look at all the features of this solution here
The self check-out stations from NCR
In a world where customer experience is driving business, it is imperative to provide the best in class solutions that saves their time and effort to get the things they want. The advanced self-service stations we showed you on display at EuroShop not only make help you create a modern front-end but also enable you to gain valuable insights into customer behavior, gain agility in handling your customer facing resources and make your store more profitable. Check out additional information about our Self Service Solutions here
The Personal Shopping Solution from Zebra
Because nobody likes to waste their precious time waiting in line to pay for their products, we bring you the perfect solution – scan as you go through the shop! Using a mobile device, you give customers a personalized journey through the store, enabling them to store their shopping list, guide them to the shelves to get their desired products and scan their discount coupons. They no longer need to wait, unload their products for check-out and pack them again.
And to help them identify your promotions, notify them on the device once they are in a designated area in the shop! Genious, isn’t it?
Whether responding to an emergency or everyday service situation, the amount of coordination required between responders – be it evacuating a building on fire or trying to restore order after a disaster – requires investment in quality mobile communications systems.
Imagine a fire started in a building which is close a network of gas pipes fueling a whole neighborhood. When the fire intervention team will get immediate information from utility company about the location of the gas pipes, not only will they avoid further disaster unfolding but will allow the gas service to be restored much faster.
Local public safety departments must create and should be able to access dedicated public safety networks with “priority and pre-emption” status every day of the year – for regular police, fire and EMS response, and when tackling other natural disasters. When regular networks go down, it is critical to keep law enforcement officers, firefighters and emergency medical technicians (EMTs) connected to one another.
This is why it is your responsibility – as the agency lead, police or fire chief, IT director, field technician supervisor or perhaps procurement official – to ensure that every “responder” you dispatch to a call will have a mobile computer that will work no matter what and will be connected with operation coordinators. It is also your job to ensure your organization can stay in sync with other responding agencies, whether via voice communications or back-end data systems. Dedicated public safety networks and rugged mobile devices that are certified to work on those networks – and built to last in emergency situations – are certainly essential to any critical communications strategy.
Since public sector organizations don’t compete with one another, you can engage in, and greatly benefit from, collaborative procurement!
PUBLIC SECTOR AGENCIES SHOULD SYNC UP THEIR MOBILITY STRATEGIES TO ENSURE PROPER COORDINATION and CONTRUL DURING EMERGENCY INTERVENTIONS FOR REDUCING SAFETY HAZARDS
Just think how joint response scenarios could increase the accuracy of emergency response tracking, reduce risks and streamline command and control processes!
“Can you hear me now?” is a question a responder should never ask, especially not in the middle of an emergency response or in the wake of a natural disaster.
Forward thinking public and private organizations can jointly plan and execute infrastructure enhancements or emergency response initiatives to mitigate life-threatening situations. Such partnerships are already a norm in advanced economies where fire, police and rescue units are using this industry-first digital solution to improve coordination of on-scene resources and increase first responder accountability and incident reporting. Not only do such solutions help the rescue efforts, but also save important costs by ensuring better damage control and restoring order faster.
WE BRING YOU BEST IN CLASS MOBILITY SOLUTIONS WITH CERTIFIED< HIGH GRADE RUGGED EQUIPMENT TO INCREASE THE EFFICIENCY OF MANAGING INTERVENTIONS< BENEFITTING FROM ORCHESTRATED APPROACH AND SEAMLESS COMMUNICATION.
The rugged equipment is highly reliable as it is designed to work in heavily moisture conditions, dust, vibrations, extreme temperatures and provide daylight-readable touch screens.
Additional to the wearable or auto-mounted rugged equipment, a complete mobile kit for interventions can greatly benefit from the use of drones which capture video footage overhead and offer real-time guidance to mobile device-equipped responders on the ground. They are unarguably effective for public safety surveillance, comprehensive situational assessment, locating of victims and even delivering aid.
Just imagine how valuable such equipment can be mountain rescuers, forest rangers, firefighters, police chase and more, in almost daily situations when it is critical to plan and organize response immediately.
The concerted and ongoing efforts behind the scenes, far in advance of any emergency, reduce the risk of chaos and protect lives. And the communication technology decisions made today ensure that your hometown’s emergency response strategy can be executed according to plan if a situation were to arise tomorrow.
The challenge for public safety and utility organizations – as first and second responders – is to review the emergency response plans focusing on the communication strategy.
It is your joint responsability to equip the intervention teams with the right technologies on hand to make sure that you can ensure coordination and maintain communications with them and the co-participants at all times. It is up to you to ensure that communication can flow even if traditional mobile networks go down.
We help you engineer the cooperation plan that will work as it’s supposed to. We’ll bring you international experience and top of the line solutions to ensure your emergency response plans and your services work as they’re designed to when unwanted situations arise.