AS YOUR BUSINESS CHANGES, SMARTID HELPS YOU KEEP YOUR ASSETS AND TECHNOLOGY ON THE SAME TRACK

As the most trusted Partner of the best technology vendors in the market, we are dedicating to achieve 100% uptime for your mobile equipment and applications, with tailored solutions for your business, fast interventions, and guaranteed service quality.

Extend the lifecycle of your assets with scheduled maintenance

Keep your operations up and running with preventative maintenance, so that you can minimize interruptions, reduce repair costs, and be prepared for technological upgrades and further development. Choose from our ready-made plans, or create your own together with your Smart.ID dedicated engineer.

Flexible service plans adapted to your business

We understand diversity from new companies to enterprise-level and we can provide the expertise needed in selecting the adequate technology, be it hardware or software, to acquisition and expansion, be it from a brand in our portfolio or a brand you like or trust. And we’re always happy to show you the perks of us being your partner for the long run.

Enable your staff and maximize your investment

Improve your operations with a better-trained staff that can safely use the technology you acquired, from day one. We’re ready to pass on our knowledge and years of experience to your team members so that you can better focus on achieving full performance and maximum ROI from each and every mobile device you own.

Rapid response to minimize downtimes

If it’s broken or malfunctioning, don’t worry! You can put you in contact with any of our technicians, using your preferred communications channel, to help you correctly assess the problem and fix it in a timely manner. And whatever the location of your business, our team is available for your on-site intervention demands.

Facilities blueprints for optimal systems

When your business is ready to grow, we can transform your ideas into reality. From systems blueprints till opening day, our professional site audit will help you get a better overview of your new or expanded facility so that you can imagine, design and implement the only solution tailored for your operational and financial needs.

A team of certified professionals, at your side

We have invested in our people so that we can offer you best-in-class customer support and service. Smart.ID engineers and technicians team has been awarded ``Best Solution Partner`` of Zebra Technologies, and Panasonic Toughbook Premier Partner. In addition, our professionals hold individual certifications in their field of expertise.

Extend the lifecycle of your assets with scheduled maintenance

Keep your operations up and running with preventative maintenance, so that you can minimize interruptions, reduce repair costs, and be prepared for technological upgrades and further development. Choose from our ready-made plans, or create your own together with your Smart.ID dedicated engineer.

Flexible service plans adapted to your business

We understand diversity from new companies to enterprise-level and we can provide the expertise needed in selecting the adequate technology, be it hardware or software, to acquisition and expansion, be it from a brand in our portfolio or a brand you like or trust. And we’re always happy to show you the perks of us being your partner for the long run.

Enable your staff and maximize your investment

Improve your operations with a better-trained staff that can safely use the technology you acquired, from day one. We’re ready to pass on our knowledge and years of experience to your team members so that you can better focus on achieving full performance and maximum ROI from each and every mobile device you own.

Rapid response to minimize downtimes

If it’s broken or malfunctioning, don’t worry! You can put you in contact with any of our technicians, using your preferred communications channel, to help you correctly assess the problem and fix it in a timely manner. And whatever the location of your business, our team is available for your on-site intervention demands.

Facilities blueprints for optimal systems

When your business is ready to grow, we can transform your ideas into reality. From systems blueprints till opening day, our professional site audit will help you get a better overview of your new or expanded facility so that you can imagine, design and implement the only solution tailored for your operational and financial needs.

A team of certified professionals, at your side

We have invested in our people so that we can offer you best-in-class customer support and service. Smart.ID engineers and technicians team has been awarded ``Best Solution Partner`` of Zebra Technologies, and Panasonic Toughbook Premier Partner. In addition, our professionals hold individual certifications in their field of expertise.

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SMART.ID SERVICE

We strive to offer excellence in our customer care program, including support and consultancy for replacement parts, onsite service, planning, training, systems upgrades, and alterations. Our service and maintenance covers:

All devices technical support

Whatever the asset, legacy or next-generation mobile terminal, industrial printer or barcode scanner, our team is qualified in small and complex device repairs, parts replacements, firmware upgrades, software installation, configuration, and updates. If you can’t decide what’s best for your business, we can recommend the right solution for your business.

Preventative maintenance

Opt-in for the lifecycle management of your assets. Our plans for preventive assets maintenance covers the basics of equipment care – devices overall performance, parts integrity check-up and cleaning, sensors verification – and help you early identify and prevent weaknesses in your system that could cause operational downtimes.

Site surveys

We have the tools and the right software to operate important site survey tasks - e.g. measurement of the coverage level of wireless signals in warehouses, production facilities or commercial spaces – and we are able to simulate positioning of the access points, discover the noise or any interference inside the WI-FI networks.

Customer care services

Our technical support team can be contacted by phone, email and online, where you can get real-time updates on your request through our designated customer dashboard. Our engineers are ready to assist your crew or respond to on-site rapid interventions when mission-critical equipment needs urgent repairs or replacement.

Equipment Replacement

We offer equipment replacement solutions to help you keep operations running when key equipment is no longer functional. We also provide equipment rental services, for scaling businesses and growth opportunities, along with our expertise in selecting the right devices, while keeping costs to minimum and benefits to the maximum.

Hands-on training services

The more sophisticated the device or technology, the harder it can get for your team to get used to it. We reduce the learning curve with phone and/or on-site training sessions that cover safety instructions, general usage, advanced techniques, and troubleshooting.

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Data and Facts that Makes
us the Preferred Partner of
our Customers

Our team of experts offers you unmatched design thinking and industry's process innovation in action

+3 000

CUSTOMERS

+20 000

SOLD TERMINALS

+250

SOLUTION IMPLEMENTATIONS

+15000

EQUIPMENTS IN SERVICE

+36

CERTIFIED SPECIALISTS

+10YEARS

CELEBRATING IN ROMANIAN MARKET

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