REGAIN FULL CONTROL OVER ANY DELIVERY, FROM THE FIRST CALL TO DOOR, TO REPORTING WITH OPTIMIZATION OF RESOURCES IN MIND

We bring to you a complete courier services solution, with multichannel integration and full automation of processes, to help you focus on customer engagement and revenue increase.

Secure any customer’s satisfaction

Providing full order transparency to customers can be difficult for most businesses. Now, you can enjoy a multi-level call-center, with several call regions, endless possibilities of call management and distribution, and automated order processing. You have the true freedom of creating the shopping and delivery experience any customer dreams of.

Valid operation insights

Measure your day-to-day business operations with real-time and accurate reporting. You can track & trace, understand and improve routes via GPS data and create all the relevant financial statistics to help transform your business. Change your report structure “on the go” and export to any desired third-party format.

Vehicle tracking

Refine your fleet management operations, with additional options that allow you to check the time a car has left and re-entered your premises, gas consumption information and position of any car in traffic.

End-to-end AWB traceability

• No parcel gets lost in traffic! Whether you use an easy to use solution or an integrated one, it’s never been easier to generate and track AWB codes. Clear processing steps, from reception to delivery, will make life easier for both your drivers and your customers. And with the use of priorities, alerts, and assignments, you’ll have the flexibility to make any last-minute changes needed.

Safety all the way

Never worry about the information flow with progressive monitoring of operations and operators, front to back office. Secured multi-level posts and access rules templates are available at-hand, creating a safe environment and a reliable source of information on users, computers and used databases for each operation.

Driver performance optimization

Provide correct and timely delivery information to all your drivers, monitor their routes. Optimize the sequence and time of deliveries, using the correction of addresses and forecast new tasks with location history and search capabilities.

REACH ANY PERFORMANCE GOALS YOU MIGHT HAVE WHILE KEEPING TRACK OF ALL THE DETAILS THAT MATTER

A leading courier solution with in-depth access to all elements of the delivery process will help you better leverage your business and transform your challenges into strengths.

SMART ID COURIER SOLUTION

Create and grow a competitive delivery service with a performant and secure solution in which every step is controllable if required, flexible when needed. Here’s what you can achieve with our software:

Multi-level call center

Main and regional call centers, unlimited number of levels for calls and orders processing, call redirection, complex task assignment and overview of AWB life cycle, integration with VoIP providers and any Automatic Call Distributor software; user-friendly desktop interface for your operators.

Batch delivery management

Collect multiple parcels from one location and deliver them to multiple addresses, as needed. A special workflow is assigned to batch generated AWB codes, involving less paperwork and full traceability.

Mobile Courier – Motion freedom

Using a mobile terminal and printer, Smartid.CourierMobile is a core functionality operating offline and online for maximum efficiency. The application communicates automatically with the back-office and allows direct messaging to Call Center and order pick-up and delivery.

POS Module – Focus on loyalty

Used in special deliveries, such as those of newspapers or journals, POS Module uses bar technology and works completely online, offering all standard POS possibilities plus the integration with multiple loyalty solutions to boost your customer experience.

Delivery area management

Using the graphically displayed areas, zones can be defined to optimize the allocation of addresses and parcels per driver, and also helps provide more accurate price estimations toyour customers.

Valuable extra functionalities

Additional functionalities such as CRM for better customer management, bar code automation, proof of delivery and fleet management using advanced navigation technologies provide increased control of operations and advantages required in business scaling processes.

Complete AWB life cycle

Detailed management of AWB, from creation to POD, predefined AWB cycle logic, clear communication of data to drivers, ability to search, sort, set, change or even cancel priorities and alerts, define statuses (“undelivered”) and view all operations related to AWB in real-time.

Cloud, security, and support

SmartID.Courier is also available in the cloud making business accessible wherever there's an internet connection. SSL certificates are used to ensure the most rigorous levels of data security and trustworthy support is provided remote and on-site, to keep the business running at all times.

Our Revolutionary Hardware Portfolio for Logistics

Revolution in Logistics Starts with Mobility, Automation and Robotization

OUR PORTFOLIO OF SOFTWARE AND HARDWARE

Would you like to know more about our portfolio of software and hardware for your industry?

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Data and Facts that Make
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Our team of experts offers you unmatched design thinking and industry's process innovation in action

+3 000

CUSTOMERS

+20 000

SOLD TERMINALS

+250

SOLUTION IMPLEMENTATIONS

+15000

EQUIPMENTS IN SERVICE

+36

CERTIFIED SPECIALISTS

+10YEARS

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