MANUFACTURING AUTOMATION SMARTID.INCIDENT MANAGEMENT: MANAGE THE UNEXPECTED WITHOUT UNNECESSARY DISTURBANCES GET RESULTS NOW! Smartid.Incident Management helps you manage a large array of incidents, be it technical, logistical or human, and makes sure they are rightly mitigated.


Incidents are occurrences indicating that a process has malfunctioned down the manufacturing line. Having an incident management tool like Smart.IncidentManagement at your disposal spares you the blushes and also saves you time and money on unnecessary disturbances. Seamlessly identify halts in production, report trouble and alert maintenance teams to your weak spot, all in a handy and flexible way.

Huge benefits to your organization

By using Smart.IncidentManagement you will reap tremendous benefits both in the short and the long term. You will lower maintenance costs, have a complete overview of the means of production, get alerted in real-time over issues in the production flow, priorities intervention requests, monitor efficiently the needs and consume of replacement parts etc.

Improves and accelerates information sharing

As incidents occur, they generate alerts which are prompted either via dedicated, customizable hardware containers, or through a client interface available on industrial screens linked to the application server. All concerned parties and support technicians are thus quickly notified, resulting in better employee participation and improved information sharing and transparency.

Quick access to incident logs

All data collected from the production environment is made readily available for analysis and to allow optimum decision-making in the shortest possible time. A log of recent incidents grouped by workstation is also provided to identify failure history and incidence and facilitate diligent intervention.

Incident triage

One of the main benefits of using a powerful tool like Smart.IncidentManagement is that it ranks / it allows supervisors to rank and allocate incidents based on priority and precedents. This triage is critical to quick intervention and restoring the production to best parameters. You’ll save time for the most important issues to be addressed

Gain business intelligence

Integrating equipments into the incident management system permits complete monitoring, tracking safety performance and quick identification of anomalies.Plus, the data generated can be acted upon, offering control and transparency of KPI, OE, MTBR and MTBF via multiple indicators and comprehensive report. You can perform cause analysis and automatically implement preventive actions.

Go paperless

Incident approval processes can be extremely tedious and use a lot of resources, if the proper automation tools are not available. Thanks to Smart.IncidentManagement, you can now streamline these multi-level processes, save tons of paper and store data electronically instead, in truly modern fashion.


For your whole production to be paralyzed by an unforeseen incident is not only anachronistic in this day and age: it is unacceptable and risks plunging your business into chaos. With Smart.IncidentManagement, you wrest back control, minimize disruptions and make impactful changes for a strong and efficient production line.

Testimonials Dragoș Gabriel Stoica - Project Manager, Caroli Foods We're witnessing increased productivity and optimized workflows after introducing the SmartID suite of mobile terminals, printers, and displays into our operations. We continue to appreciate the well-documented processes and the fast availability of SmartID professionals and their impressive customer-oriented approach Testimonials Cristina Bîrsan - Purchasing Manager, Aquila Part Prod Com The readiness of their answers to all of our requests, the professionalism in offering customized solutions to our logistics projects, the quality of their products and also of the specialists' team we've worked with, prompt us to say, without reserves, that SmartID Dynamics has been for the past 8 years a trustworthy partner alongside we grew and on which we can always count on. Testimonials Răzvan DIMA - Digital Transformation&SAP Plant Coordinator, Faurecia Increased productivity, reduction of rejected product and overall better workflow of our production are the first and immediate benefits in implementing SmartID automation solutions for our company. It's a pleasure to work with such a faultless team of professionals, and get truly competitive offers compared to projects complexity Testimonials Emanuel Prichici - Logistics Manager & Head of IT, QUEHENBERGER LOGISTICS We have been working in great terms and for many years with SmartID. We appreciate their flexibility and promptitude in offering us the solutions and equipment we need. Testimonials Liviu Osman - IT Director, Premier Restaurants Romania SRL, Developmental Licensee of McDonald’s in Romania Under the « Experience of the Future » concept, McDonald’s (through Premier Restaurants Romania), has introduced the new robust, safe and user friendly Bobcat Xplore Tablets in its efforts to create a new digital experience for its customers. SmartID Dynamics was our acquisition and support partner, in a cooperation based on values such as promptness and very good communication. They have offered continuous support in choosing the best options and solutions that suit our needs. We strongly recommend SmartID as a serious and trustworthy partner. Testimonials Dan Săcuiu - IT Manager, Gebrüder Weiss The health of our Zebra and Datalogic mobile terminals is essential in achieving uninterrupted processes in our main warehouse, and high quality for all our deliveries. And for the past 4 years, we're glad to have found in SmartID a team of professionals that understand the core values of our company and are capable of offering fast responses and excellent service, with every single request. Testimonials Iulian Stroe - Deputy IT Manager, REWE Romania SRL All our logistic centers & stores in Romania are now running faster and more efficient operations, thanks to cutting-edge technology provided by Smart ID Dynamics. And with the embedded comprehensive support and outstanding service, REWE can continue the growth of PENNY Market at a higher pace, responding to customers' expectations, as well as company core values as a successful European retailer.

SMART ID’S Smart.IncidentManagement

Managing your manufacturing machines in the best possible way is a strength for your production line.
With a fully automated, perfectly scalable system you can report incidents through a multitude of means (from visual and acoustic to e-mail, SMS or mobile notification), logs them and assists you in getting things back on track.
Thanks to Smart.IncidentManagement’s unique capabilities, nothing is left behind.

Easy incident detection

In manual mode, an operator signals an incident by choosing it from a predefined list on the industrial screen. On auto mode, if production machines are integrated into the system, any anomaly or deviation from pre-set values instantly generates alerts and notifications.

Incident assignment

Smart.IncidentManagement can assign incidents both automatically and manually. The former is based on an algorithm which takes into consideration incident priority and technicians’ workload, while the former uses a dispatch screen, with incidents being assigned by a dedicated role.

Incident reporting

Data collected when incidents take place is gathered and transmitted as-it-happens, for centralizing and analysis purposes. The workstation in the area where the incident occurred then goes into failure mode by employing light and acoustic signals to notify the malfunction.

Real-time briefing of technical staff

Technicians assigned to incidents are informed live that an intervention is due, using multiple channels of communication: mobile app task, e-mail or SMS. Through the application the technicians can visualize the machine history, maintenance records and necessarily documentation to help them reduce the downtime.

Powerful dashboard and reports

With Smart.IncidentManagement on duty, every production machine or workstation configured in the system has its own status screen which allows for quick visual detection of incidents by using striking colors and highlighting critical data. In addition, the solution provides vital graphical reports aimed at decision-makers. Plus, you get a flexible client interface (Windows, web or mobile) and an integrated web client.

MES/ERP integration

The flexibility and scalability of Smart.IncidentManagement means that, if manufacturing execution systems (MES) / enterprise resource planning (ERP) systems are already in place, the solution can easily connect with them and benefit from these application’s data. Data transfer is securely handled via web services, .txt or database files. You can analyze machine total cost of ownership for further decision making.


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