STORE TRANSFORMATION SMARTID.CLICK-AND-COLLECT BRINGS CONVENIENCE AND FREEDOM TO THE CUSTOMER AND BUILDS UP YOUR REPUTATION GET RESULTS NOW! The best things in life are painless. Grant your customers the freedom to choose when and how they pick up their parcels with Smart ID Click and Collect.

POWER TO THE CUSTOMERS.MAKE SHOPPING PERSONAL. MAKE SHOPPING INSTANTLY REWARDING

The science behind Click and Collect is simple and effective: when an online purchase is made, it is automated by the system and delivered to the customer either in-store or at select pick-up points. This leads to immediate gratification and a superior customer experience. Take a look at the main benefits of our solution:

Buy and pick up with ease

Long queues, vexation and courier delays? Not in this day and age. From online order to package pick-up, there is but a small, easy step. A smooth, automated procedure makes Smart ID Click and Collect intuitive and customer-friendly.

Reduce storage requirements and space

Storage space becomes both an operational and a financial problem when increasingly large parcels take up valuable room for an indefinite time. With Click and Collect, the supply chain is streamlined and transformed to a distributed model.

Increase sales, customer engagement and brand loyalty

Fast and drama-free collection means there’s more time for your customers to buy merchandise, either in-store or online. Customer engagement sees a surge, while brand loyalty is strengthened.

Save customer time and money

By implementing Smart ID’s Click and Collect solution, you add value to the customer experience. They get to choose a collection time which best suits their schedule, while avoiding last mile delivery costs and handling costs, which guarantees considerable savings.

Save transport and personnel cost

The Click and Collect solution provided by SmartID decreases the traditional costs implied by door to door transportation. Expenses on desk personnel and service staff are also dramatically lowered, if not removed. You cater to more customers, in less time, with zero additional labour costs incurred.

Blend physical and digital into one

The era of the behemoth warehouse belongs to the past, as the success of SmartID Click and Collect rightly demonstrates. Rather, with it you bring your physical and digital channels together and give life to a delivery solution perfectly suited for the fast-paced life of the 21st century.

REDUCE WAIT TIMES AND MASTER CONSUMER DEMAND

The spectacular rise in online shopping means consumer demand has grown to never before seen levels, especially during holidays and other peak times of the year. That being said, there are many ways in which Smart ID Click and Collect benefits consumers. Chief amongst them are speed of service and reduced wait times.

SMART ID CLICK AND COLLECT

1-minute collection might have seemed quixotic a decade ago - but it’s here now, thanks to the Smart ID Click and Collect solution. The customer experience is brilliant - they get to control it by using their smartphone, and are given straightforward instructions before visiting the pick up point. It’s as simple as inserting a code or scanning a barcode.

Fully customizable hardware and software

Whether we’re talking self-service collection kiosks, barcode scanners or the software running on them, with Smart ID Click and Collect you’re sure to experience what better suits your retail needs. Only you choose what works best for your business.

Works 24/7

Your business is no longer confined to traditional working hours. With Smart ID Click and Collect, shipping and collection is possible 24 hours a day, seven days a week throughout the year. This boosts customer happiness, while you as a retailer save big on logistical costs and gain reputation. Returns are also simplified: the customer can drop the parcel (tagged with a label printed from your return page) at the collection point, in the same way it was picked up.

Simple integration

Due to its highly flexible architecture, Smart ID Click and Collect can be easily linked to your ERP or existing webshop software. It also enables you to select elements that make the most sense for your business, and add your own look and feel to the platform.

Multichannel, real-time notifications

The solution allows for custom, automated delivery notifications to be sent to the customer as the parcel is prepared and is ultimately ready for collection. Smart ID Click and Collect features multiple channel integration, from e-mail to SMS and push notifications. Keep customers happy and aware by informing them about every step of the order.

Easy selection interface

Smart ID Click and Collect revolutionises your check-out. Customers get to choose between delivery or Click and Collect. When the latter is selected, available stores / collection points are displayed and once one is chosen, it also comes with an ETA, opening hours (where applicable) and address for a truly convenient pick-up.

Management dashboard

Understanding your customers and adapting to their needs is critical nowadays. We provide a real-time dashboard which records the most relevant analytics regarding Click and Collect. See customer pick-up times, handling times, customer turnout, staff activities, missed orders etc., and alter your marketing and resourcing strategies accordingly.

Our Retail Hardware Portfolio

OUR PORTFOLIO OF SOFTWARE AND HARDWARE

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Testimonials Dragoș Gabriel Stoica - Project Manager, Caroli Foods We're witnessing increased productivity and optimized workflows after introducing the SmartID suite of mobile terminals, printers, and displays into our operations. We continue to appreciate the well-documented processes and the fast availability of SmartID professionals and their impressive customer-oriented approach Testimonials Cristina Bîrsan - Purchasing Manager, Aquila Part Prod Com The readiness of their answers to all of our requests, the professionalism in offering customized solutions to our logistics projects, the quality of their products and also of the specialists' team we've worked with, prompt us to say, without reserves, that SmartID Dynamics has been for the past 8 years a trustworthy partner alongside we grew and on which we can always count on. Testimonials Răzvan DIMA - Digital Transformation&SAP Plant Coordinator, Faurecia Increased productivity, reduction of rejected product and overall better workflow of our production are the first and immediate benefits in implementing SmartID automation solutions for our company. It's a pleasure to work with such a faultless team of professionals, and get truly competitive offers compared to projects complexity Testimonials Emanuel Prichici - Logistics Manager & Head of IT, QUEHENBERGER LOGISTICS We have been working in great terms and for many years with SmartID. We appreciate their flexibility and promptitude in offering us the solutions and equipment we need. Testimonials Liviu Osman - IT Director, Premier Restaurants Romania SRL, Developmental Licensee of McDonald’s in Romania Under the « Experience of the Future » concept, McDonald’s (through Premier Restaurants Romania), has introduced the new robust, safe and user friendly Bobcat Xplore Tablets in its efforts to create a new digital experience for its customers. SmartID Dynamics was our acquisition and support partner, in a cooperation based on values such as promptness and very good communication. They have offered continuous support in choosing the best options and solutions that suit our needs. We strongly recommend SmartID as a serious and trustworthy partner. Testimonials Dan Săcuiu - IT Manager, Gebrüder Weiss The health of our Zebra and Datalogic mobile terminals is essential in achieving uninterrupted processes in our main warehouse, and high quality for all our deliveries. And for the past 4 years, we're glad to have found in SmartID a team of professionals that understand the core values of our company and are capable of offering fast responses and excellent service, with every single request. Testimonials Iulian Stroe - Deputy IT Manager, REWE Romania SRL All our logistic centers & stores in Romania are now running faster and more efficient operations, thanks to cutting-edge technology provided by Smart ID Dynamics. And with the embedded comprehensive support and outstanding service, REWE can continue the growth of PENNY Market at a higher pace, responding to customers' expectations, as well as company core values as a successful European retailer.

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