STORE AUTOMATIONS SMARTID.QUEUE MANAGMENT SOLUTION TO ORGANIZE A MORE LOGICAL CUSTOMER FLOW GET RESULTS NOW! Arrange your customers in a virtual queue and allocate them numbers via an LCD and a nice personnel that moves fast. Happy customers, happy personnel

Working on to optimize customer experience?

When demands exceed supply in hypermarkets and supermarkets, SmartID Queue Management Solution offers you an opportunity to optimize your customer experience and to organize a more logical queue flow. Before decide, take a look at the main solution’s benefits:

Customer Experience

Improve customer experience reducing queue time, by optimal allocation to tills

Value your customer time

Allows you to better serve customers by organizing processes according to the number of items purchased.

Actionable insights

Transform the queue experience by personalizing the services offered to your clients with a solution that helps you understand their preferences while waiting in-line.

Valuable data

Identify key areas where you need improvement based on real-time data: service, wait time, customers.

Better Resource Planning

When customer are guided by different kind of systems you free your personnel to better serve you best customers.

Boosting Employee Performance

Organize customers in a logical way rise motivation, performance, and employee’s engagement level and boost sales.

Testimonials Dragoș Gabriel Stoica - Project Manager, Caroli Foods We're witnessing increased productivity and optimized workflows after introducing the SmartID suite of mobile terminals, printers, and displays into our operations. We continue to appreciate the well-documented processes and the fast availability of SmartID professionals and their impressive customer-oriented approach Testimonials Cristina Bîrsan - Purchasing Manager, Aquila Part Prod Com The readiness of their answers to all of our requests, the professionalism in offering customized solutions to our logistics projects, the quality of their products and also of the specialists' team we've worked with, prompt us to say, without reserves, that SmartID Dynamics has been for the past 8 years a trustworthy partner alongside we grew and on which we can always count on. Testimonials Răzvan DIMA - Digital Transformation&SAP Plant Coordinator, Faurecia Increased productivity, reduction of rejected product and overall better workflow of our production are the first and immediate benefits in implementing SmartID automation solutions for our company. It's a pleasure to work with such a faultless team of professionals, and get truly competitive offers compared to projects complexity Testimonials Emanuel Prichici - Logistics Manager & Head of IT, QUEHENBERGER LOGISTICS We have been working in great terms and for many years with SmartID. We appreciate their flexibility and promptitude in offering us the solutions and equipment we need. Testimonials Liviu Osman - IT Director, Premier Restaurants Romania SRL, Developmental Licensee of McDonald’s in Romania Under the « Experience of the Future » concept, McDonald’s (through Premier Restaurants Romania), has introduced the new robust, safe and user friendly Bobcat Xplore Tablets in its efforts to create a new digital experience for its customers. SmartID Dynamics was our acquisition and support partner, in a cooperation based on values such as promptness and very good communication. They have offered continuous support in choosing the best options and solutions that suit our needs. We strongly recommend SmartID as a serious and trustworthy partner. Testimonials Dan Săcuiu - IT Manager, Gebrüder Weiss The health of our Zebra and Datalogic mobile terminals is essential in achieving uninterrupted processes in our main warehouse, and high quality for all our deliveries. And for the past 4 years, we're glad to have found in SmartID a team of professionals that understand the core values of our company and are capable of offering fast responses and excellent service, with every single request. Testimonials Iulian Stroe - Deputy IT Manager, REWE Romania SRL All our logistic centers & stores in Romania are now running faster and more efficient operations, thanks to cutting-edge technology provided by Smart ID Dynamics. And with the embedded comprehensive support and outstanding service, REWE can continue the growth of PENNY Market at a higher pace, responding to customers' expectations, as well as company core values as a successful European retailer.

SMARTID.QUEUE Management Solution

Choose a solution that you can unlimited grow with and which does not place any barriers to you. Target a 15-35% improvement in customer wait times!

Call Forward Button

A cashier presses a button at the POS and calls for the next customer in the line queue.

Electronic Display (LCD)

Display which POS is free via audio and video message keeping your customers informed. Also reduces the lag between the customer being served, the available POS and next customer. Shows the number of POS and the name of the available cashier.

Positional Display

Use flashes to make customer aware about the correct POS number position. This display reduces customer confusion and speed the customer forward direction process.

Integration with ARS

The system is fully integrated with Advanced Retail System and with queue busting solution.

Back Office System

This module is responsible for configuring the entire system – layouts, electronic display, POS, and positional displays. Used by store personnel to allocate lines for a call forward line queue.

In-queue Merchandising System

Merchandising could be positioned to drive last minute purchases. The system is designed to distract the customer and to reduce the perceived waiting time.

Our Retail Hardware Portfolio

OUR PORTFOLIO OF SOFTWARE AND HARDWARE

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Data and Facts that Make
us the Preferred Partner of
our Customers

Our team of experts offers you unmatched design thinking and industry's process innovation in action

+3 000

CUSTOMERS

+20 000

SOLD TERMINALS

+250

SOLUTION IMPLEMENTATIONS

+15000

EQUIPMENTS IN SERVICE

+36

CERTIFIED SPECIALISTS

+10YEARS

CELEBRATING IN ROMANIAN MARKET

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