UTILITIES SmartID.WORKFORCE MANAGEMENT TO ORCHESTRATE RESOURCES, REDUCE INCIDENTS AND IMPROVE PREVENTIVE MAINTENANCE IN UTILITIES GET RESULTS NOW! SMART ID. WORKFORCE gets your back-office and mobile workforce on the same communication grid, for high-quality asset maintenance and cost optimization.

MAXIMIZE THE PRODUCTIVITY AND AVAILABILITY OF YOUR FIELD TEAMS, AND STREAMLINE INCIDENTS AND MAINTENANCE OPERATIONS WITH WORKFORCE AUTOMATION

Achieve the best saturation of daily schedules possible, safely and effectively manage the full cycle of your maintenance operations, while reducing costs of field inspections and providing excellence in customer service

Fewer incidents, faster interventions

Round the clock online and offline communication between teams and back office is the path to a safer on-field intervention that was not possible in the era of paper and ‘green screen’ devices. Workforce automation is the smart way of reducing the rate of incidents and improving the availability of your workers.

Improve productivity

Time allocation can be reduced up to 25% using innovative technology that provides live insights on routine jobs, as well as unplanned operations like breakdowns, outages or customer emergencies. This invaluable data allows your company to plan ahead, increase worker availability and have a clear view of unproductive activities and opportunities for improvement.

Minimize outages

With the right technology, your operational office staff can easily track down and communicate the job specifications to the best team available, prepare the necessary equipment and parts, shift on-field priorities and set up faster interventions, minimizing interruptions, excelling in service quality and loyalizing customers.

Optimize the life cycle of your assets

Get real-time information on your assets network with data capture automation. Being able to assess emergency situations, have an accurate overview of inventory requirements and the capacity to pro-actively prioritize intervention, you are ready for long term, reliable operations.

Reduction in total maintenance costs

Minimizing the operational costs is key to achieving increased business performance while improving asset life and customer satisfaction: automation reduces travel time, crew hours, overhead, administration and reporting time whilst enhancing customer experience.

Improving field safety

Your workforce is the frontline of your company in the relationship to customers and your most valuable asset. Thus, being able to offer dedicated training, safety instructions, and equipment before a job starts and last-minute alerts for field interventions grants operational success and secures the integrity of your teams.

Better Resource Orchestration

Imagine effective coordination of all processes from work order creation to planning and task execution, effective management of teams and contractors, assets and inventory, field activities, interventions, repairs and maintenance, reporting, security, etc. Configure rules, see them being carried out, and develop advanced assets and infrastructure life cycles.

Track, measure, and scale to any level

Data from the field units is collected automatically to help you gain a comprehensive overview of tasks, assets, and team performance. With advanced data mining capabilities, you have real-time access to key performance indicators and can make fast, informed decisions.

MITIGATE THE CHALLENGES IN YOUR FIELD OPERATIONS WITH 100% CONTROL

Take a step further in the automation of your business processes, through continuous communication between teams and meticulous interpretation of your data, and witness the results in real-time.

SMARTID.WORKFORCE MANAGEMENT

Harness the power of technology to create new opportunities by leveraging real-time data and better connecting with your customers and the grid. Here’s where you can put this solution to work:

Core Module – ResourceManagement

The module includes all the functionalities for the configuration of the basic parameters, such as resources, assets, and services, the import and creation of Work Orders, material allocation, safety equipment, etc., their assignment to the most appropriate resource or team, as well as the related supervision activities and monitoring.

Scheduling & Dispatch Module

Get a clear overview of the daily schedule, filtered interventions by type - maintenance, technical assistance, emergency assistance-, improve preparation and planning, capacitate the office staff to identify the appropriate mobile technicians based upon availability, expertise, and van/truck inventory.

Work Order Allocation Module

Real-time work order module ensures complete information collection from technicians time and unit details, to equipment usage and outside services, and helps to eliminate all paper forms in your activity. It also supports documentation of processes from start to proof of delivery/execution and automation and improvement of data accuracy with indexes, field photos.

Mobile Module

Crew members receive and access work order information through a mobile device, e.g. smartphone, tablet or smartwatch, in order to manage activities, from taking charge to the final balance of the work, use road navigation and manage multimedia content. Information flow is ensured in both connected offline environments.

Control Assets and Inventory

Track equipment based on day, order, task or team, location and numbers of parts from reception to transfer into intervention vans or trucks. Asset visibility allows improvements in short and long term maintenance, rapid reaction in unplanned breakdowns, and optimal preventive maintenance.

Mobile Workforce Alerts

The real-time alert mechanism, using text, email and media messaging, and providing different access levels, covers all types of notifications and alerts including work orders statuses, daily schedule changes, equipment faults, service parts requirements, and specific customer demands.

Our Utilities Hardware Portfolio

OUR PORTFOLIO OF SOFTWARE AND HARDWARE

Would you like to know more about our portfolio of software and hardware for your industry?

Latest News In Utilities

CORONAVIRUS UPDATE

Smart ID to Join Main Partners’ Social Responsibility Campaigns Against COVID-19 Why the disinfection of mobile computers, tablets, printers, scanners, and other devices […]

Revealing innovative retail technologies at EuroShop 2020

The world’s no 1 Retail Trade Fair – EuroShop has recently closed its doors, after a five days retail design innovation and cutting-edge […]

The practical solution to securing Zero Waste targets in the retail sector

Every day, consumers become more conscious of the waste they produce. Ocean life suffocates in plastic, yet, single-use packaging is still the central […]

Data and Facts that Make
us the Preferred Partner of
our Customers

Our team of experts offers you unmatched design thinking and industry's process innovation in action

+3 000

CUSTOMERS

+20 000

SOLD TERMINALS

+250

SOLUTION IMPLEMENTATIONS

+15000

EQUIPMENTS IN SERVICE

+36

CERTIFIED SPECIALISTS

+10YEARS

CELEBRATING IN ROMANIAN MARKET

Testimonials Dragoș Gabriel Stoica - Project Manager, Caroli Foods We're witnessing increased productivity and optimized workflows after introducing the SmartID suite of mobile terminals, printers, and displays into our operations. We continue to appreciate the well-documented processes and the fast availability of SmartID professionals and their impressive customer-oriented approach Testimonials Cristina Bîrsan - Purchasing Manager, Aquila Part Prod Com The readiness of their answers to all of our requests, the professionalism in offering customized solutions to our logistics projects, the quality of their products and also of the specialists' team we've worked with, prompt us to say, without reserves, that SmartID Dynamics has been for the past 8 years a trustworthy partner alongside we grew and on which we can always count on. Testimonials Răzvan DIMA - Digital Transformation&SAP Plant Coordinator, Faurecia Increased productivity, reduction of rejected product and overall better workflow of our production are the first and immediate benefits in implementing SmartID automation solutions for our company. It's a pleasure to work with such a faultless team of professionals, and get truly competitive offers compared to projects complexity Testimonials Emanuel Prichici - Logistics Manager & Head of IT, QUEHENBERGER LOGISTICS We have been working in great terms and for many years with SmartID. We appreciate their flexibility and promptitude in offering us the solutions and equipment we need. Testimonials Liviu Osman - IT Director, Premier Restaurants Romania SRL, Developmental Licensee of McDonald’s in Romania Under the « Experience of the Future » concept, McDonald’s (through Premier Restaurants Romania), has introduced the new robust, safe and user friendly Bobcat Xplore Tablets in its efforts to create a new digital experience for its customers. SmartID Dynamics was our acquisition and support partner, in a cooperation based on values such as promptness and very good communication. They have offered continuous support in choosing the best options and solutions that suit our needs. We strongly recommend SmartID as a serious and trustworthy partner. Testimonials Dan Săcuiu - IT Manager, Gebrüder Weiss The health of our Zebra and Datalogic mobile terminals is essential in achieving uninterrupted processes in our main warehouse, and high quality for all our deliveries. And for the past 4 years, we're glad to have found in SmartID a team of professionals that understand the core values of our company and are capable of offering fast responses and excellent service, with every single request. Testimonials Iulian Stroe - Deputy IT Manager, REWE Romania SRL All our logistic centers & stores in Romania are now running faster and more efficient operations, thanks to cutting-edge technology provided by Smart ID Dynamics. And with the embedded comprehensive support and outstanding service, REWE can continue the growth of PENNY Market at a higher pace, responding to customers' expectations, as well as company core values as a successful European retailer.

Partners