UTILITIES SmartID.WORKFORCE MANAGEMENT TO ORCHESTRATE RESOURCES, REDUCE INCIDENTS AND IMPROVE PREVENTIVE MAINTENANCE IN UTILITIES GET RESULTS NOW! SMART ID. WORKFORCE gets your back-office and mobile workforce on the same communication grid, for high-quality asset maintenance and cost optimization.


Achieve the best saturation of daily schedules possible, safely and effectively manage the full cycle of your maintenance operations, while reducing costs of field inspections and providing excellence in customer service

Fewer incidents, faster interventions

Round the clock online and offline communication between teams and back office is the path to a safer on-field intervention that was not possible in the era of paper and ‘green screen’ devices. Workforce automation is the smart way of reducing the rate of incidents and improving the availability of your workers.

Improve productivity

Time allocation can be reduced up to 25% using innovative technology that provides live insights on routine jobs, as well as unplanned operations like breakdowns, outages or customer emergencies. This invaluable data allows your company to plan ahead, increase worker availability and have a clear view of unproductive activities and opportunities for improvement.

Minimize outages

With the right technology, your operational office staff can easily track down and communicate the job specifications to the best team available, prepare the necessary equipment and parts, shift on-field priorities and set up faster interventions, minimizing interruptions, excelling in service quality and loyalizing customers.

Optimize the life cycle of your assets

Get real-time information on your assets network with data capture automation. Being able to assess emergency situations, have an accurate overview of inventory requirements and the capacity to pro-actively prioritize intervention, you are ready for long term, reliable operations.

Reduction in total maintenance costs

Minimizing the operational costs is key to achieving increased business performance while improving asset life and customer satisfaction: automation reduces travel time, crew hours, overhead, administration and reporting time whilst enhancing customer experience.

Improving field safety

Your workforce is the frontline of your company in the relationship to customers and your most valuable asset. Thus, being able to offer dedicated training, safety instructions, and equipment before a job starts and last-minute alerts for field interventions grants operational success and secures the integrity of your teams.

Better Resource Orchestration

Imagine effective coordination of all processes from work order creation to planning and task execution, effective management of teams and contractors, assets and inventory, field activities, interventions, repairs and maintenance, reporting, security, etc. Configure rules, see them being carried out, and develop advanced assets and infrastructure life cycles.

Track, measure, and scale to any level

Data from the field units is collected automatically to help you gain a comprehensive overview of tasks, assets, and team performance. With advanced data mining capabilities, you have real-time access to key performance indicators and can make fast, informed decisions.


Take a step further in the automation of your business processes, through continuous communication between teams and meticulous interpretation of your data, and witness the results in real-time.


Harness the power of technology to create new opportunities by leveraging real-time data and better connecting with your customers and the grid. Here’s where you can put this solution to work:

Core Module – ResourceManagement

The module includes all the functionalities for the configuration of the basic parameters, such as resources, assets, and services, the import and creation of Work Orders, material allocation, safety equipment, etc., their assignment to the most appropriate resource or team, as well as the related supervision activities and monitoring.

Scheduling & Dispatch Module

Get a clear overview of the daily schedule, filtered interventions by type - maintenance, technical assistance, emergency assistance-, improve preparation and planning, capacitate the office staff to identify the appropriate mobile technicians based upon availability, expertise, and van/truck inventory.

Work Order Allocation Module

Real-time work order module ensures complete information collection from technicians time and unit details, to equipment usage and outside services, and helps to eliminate all paper forms in your activity. It also supports documentation of processes from start to proof of delivery/execution and automation and improvement of data accuracy with indexes, field photos.

Mobile Module

Crew members receive and access work order information through a mobile device, e.g. smartphone, tablet or smartwatch, in order to manage activities, from taking charge to the final balance of the work, use road navigation and manage multimedia content. Information flow is ensured in both connected offline environments.

Control Assets and Inventory

Track equipment based on day, order, task or team, location and numbers of parts from reception to transfer into intervention vans or trucks. Asset visibility allows improvements in short and long term maintenance, rapid reaction in unplanned breakdowns, and optimal preventive maintenance.

Mobile Workforce Alerts

The real-time alert mechanism, using text, email and media messaging, and providing different access levels, covers all types of notifications and alerts including work orders statuses, daily schedule changes, equipment faults, service parts requirements, and specific customer demands.

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